Frequently Asked Questions
For immediate help, please scan our FAQs below!
Ordering
Q: Do I need to pre-pay? Can I order photos after pre-pay?
A: Pre-paying is not required, but is strongly encouraged. During the pre-pay period we are able to offer a discount, plus pre-pay orders are delivered directly to the school so no shipping costs are incurred. Once the pre-pay period ends, standard pricing and products will be available several weeks after photo day when you receive your photo proof. Proofs will be sent to the school and distributed to students 4-6 weeks after the photo day and will include a link to order online at our regular prices.
Q: Will pricing or products change after the pre-pay period ends?
A: Yes. Bulk ordering from our lab during the pre-pay period allows us to offer reduced pricing and free shipping to the school. Once the pre-pay period ends, regular pricing resumes and any orders will require shipping.
Q: How do I combine shipping when ordering for multiple students?
If you are ordering after the prepay period and are shipping to home, you can combine shipping for two or more students when ordering at the same time. To open another student’s gallery, click “View Another Gallery” to the right of the shopping cart icon, located in the top right corner (click the shopping cart if necessary). If an online access code is required, enter your child’s student ID. Once you’ve opened a gallery by entering an ID or clicking the email link from If you have clicked the email link for multiple students already, you will be able to toggle between galleries when selecting the head and shoulders icon.
Q: It says that I need a password or access code to order. What does that mean and where do I find it?
A: Students receive and should bring home a photo proof approximately 4-6 weeks after photo day, which includes a link and password for ordering online. In most cases the access code should be your child’s student ID. If you need us to resend you that information for sports photos, please fill out our customer service form below.
Q: When will I receive my digital download? How do I get another code for a digital download if it has expired?
Digital downloads will be released a week or two before print photos are delivered to the school. If your code has expired and you need a link resent, please fill out our customer service form below.
Seniors
Q: Are all seniors required to have their photos taken at your studio?
A: Zionsville High School seniors must schedule a yearbook-only appointment in the studio in order to appear in the yearbook. You can schedule your appointment here.
Q: What is the dress code?
A: The ZCHS dress code for senior photos requires that ladies wear a dressy top and gentlemen wear a dressy collared shirt (ties/jackets are recommended but optional). No wording or graphics are permitted.
PLEASE NOTE: Your senior may be sent home and required to pay a new booking fee if they are dressed inappropriately.
Q: What is the deadline for seniors to be photographed?
A: All 2026 seniors must be photographed at our studio before October 10 in order to appear in the yearbook. Seniors may choose which yearbook photo they prefer as long as a selection is made by October 17.
Q: How do I view the images from the senior photo session?
A: You will be sent an automated email with a link to view the images once they are available.
Q: What happens if I don’t make a yearbook selection?
A. If you do not make a yearbook selection by the deadline, our staff will select a pose for you.
Q: I don’t see availability on your website? How do we book a session?
A: Yearbook-only sessions for 2026 seniors will be available from July 2026 through October 2026. If you do not see an available date that works with your schedule, please continue to check back. We open dates 2-3 weeks in advance.
PLEASE NOTE: Fall athletes and students with busy fall activities are strongly encouraged to schedule in the summer before school starts.
Q: I received a message that photos are July 28? Do I still need a senior session?
A. Yes - ID photos are being taken at the high school during back-to-school days July 28 & 29. Seniors must attend one of those dates AND schedule a yearbook photo session separately.
Graduations
Q: When will my graduation order be delivered? How are they delivered?
A: Graduation proofs will be sent to registrants’ information 48-72 hours after the event. If you have not registered and need to do so, please contact us.
Retake Day
Q: My child needs a photo taken on retake day. What do I need to do?
A: There is no sign-up necessary for retake photos. The link on our site is for ordering only. Students who wish to have their photos retaken need to bring the original picture envelope and all contents to the photographer in order to reprint new photos. The entire original picture packet must be returned even if you did not purchase a package. Students who would like a retake or were absent on picture day should let their teachers know they need a photo taken so they can be sent down to the photographer. If your student was not photographed on the original photo day, they need to let the photographer know that they were not previously photographed.
Yearbooks
Q. The yearbook link is not active. How do I order a yearbook?
A. Yearbooks orders are taken roughly between January and mid-March each year. Information will come directly from the school.
Q. When will my student receive their yearbook?
A. Yearbooks are delivered to each school near the end of the school year. The schools will determine when they are distributed to students, but often it is the final week of school.
Q. I forgot to order a yearbook. Can I still buy one?
A. Yearbooks are only available for purchase between January and mid-March. Unfortunately we do not retain additional copies.
Composites
Q: The package I ordered included a composite but I did not receive it with the rest of my prints. When will I receive my class composite?
A: Class composites are delivered in the early spring, after all images and class information have been finalized and verified with the school.