Frequently Asked Questions
For immediate help, please scan our FAQs below!
Ordering
Q: Do I need to pre-pay? Can I view the image first?
A: Pre-paying is not required, but is strongly encouraged. During the pre-pay period we are able to offer a slight discount and some additional products, due to bulk shipping through our lab. Once the pre-pay period ends, standard pricing and products will be available. If you would like to view the image before ordering you can do so from the proof. Proofs will be sent out from the school roughly 4-6 weeks after the photo day and will include a link and password to order online at our regular prices.
Q: Will pricing or products change after the pre-pay period ends?
A: Yes. Bulk ordering from our lab during the pre-pay period allows us to offer reduced pricing and more product/package options. Once the pre-pay period ends, regular pricing resumes and some items/packages will no longer be available.
Q: It says that I need a password or access code to order. What does that mean and where do I find it?
A: Students receive and should bring home a photo proof approximately 4-6 weeks after photo day, which includes a link and password for ordering online. If you need us to resend you that information, please fill out our customer service form below.
Seniors
Q: Are all seniors required to have their photos taken at your studio?
A: Zionsville High School seniors must schedule a yearbook-only appointment in the studio in order to appear in the yearbook. You can schedule your appointment here.
Q: What is the dress code?
A: The ZCHS dress code for senior photos requires that ladies wear a dressy top and gentlemen wear a dressy collared shirt (ties/jackets are recommended but optional). No wording or graphics are permitted.
Q: What is the deadline for seniors to be photographed?
A: All 2026 seniors must be photographed at our studio before October 10 in order to appear in the yearbook.
Q: How do I view the images from the senior photo session?
A: You will be sent an automated email and/or text message with a link to view once the images have been posted online.
Q: I don’t see availability on your website? How do we book a session?
A: Yearbook only sessions for 2026 seniors will be available from July 2025 through October 2025. If you do not see an available date that works with your schedule, please continue to check back, we open dates 2-3 weeks in advance.
PLEASE NOTE: Fall athletes and students with busy fall activities are strongly encouraged to schedule in the summer before school starts.
Graduations
Q: When will my graduation order be delivered? How are they delivered?
A: Graduation proofs will be sent to registrants’ information 48-72 hours after the event. If you have not registered and need to do so, please contact us.
Retake Day
Q: My child needs a photo taken on retake day. What do I need to do?
A: There is no sign-up necessary for retake photos. The link on our site is for ordering only. Students who wish to have their photos retaken need to bring the original picture envelope and all contents to the photographer in order to reprint new photos. The entire original picture packet must be returned even if you did not purchase a package. Students who would like a retake or were absent on picture day should let their teachers know they need a photo taken so they can be sent down to the photographer. If your student was not photographed on the original photo day, they need to let the photographer know that they were not previously photographed.
Yearbooks
Q. The yearbook link is not active. How do I order a yearbook?
A. Yearbooks orders are taken roughly between January and mid-March each year. Information will come directly from the school.
Q. When will my student receive their yearbook?
A. Yearbooks are delivered to each school near the end of the school year. The schools will determine when they are distributed to students, but often it is the final week of school.
Q. I forgot to order a yearbook. Can I still buy one?
A. Yearbooks are only available for purchase between January and mid-March. Unfortunately we do not retain additional copies.
Composites
Q: The package I ordered included a composite but I did not receive it with the rest of my prints. When will I receive my class composite?
A: Class composites are delivered in the early spring, after all images and class information have been finalized and verified with the school.